Do you have a clear overview of your business or service? An accurate description of your client’s interaction with your services? Or a comprehensive understanding of the processes you use to attract, onboard and serve your customers, including client after-care and further development of your business? These questions formed the…

You send an important email to a colleague on Monday morning and wonder why they haven’t replied by Monday afternoon. You wait until Tuesday but they still don’t reply. What happened? Just maybe, your urgent email went into their Spam or Junk folder and, depending on how they’ve set up…

Ok, it’s Valentine’s Day! But did you also know it’s “Clean Out Your Computer Day”? I’ll bet you didn’t. Yes, the second Monday of February is a day to celebrate our computers and give them a good old cleaning. After all, our computers probably know more about us than our…

Today (Feb 11th) is ‘Satisfied Staying Single Day’. The name speaks for itself although I was a little suspicious when I discovered that a couple — Thomas and Ruth Roy — came up with the idea. But it turns out that Thomas and Ruth Roy have earned a claim to…

My cousin Mark Wicken is a magician. In fact, he’s a very good one from what I’ve seen and read on the internet. So it wasn’t a surprise when Google and YouTube started offering me links to other Canadian magicians. That was when I noticed the name “Doug Henning”. If…

With the rising costs of traditional burials and cremations, an alternative form of body disposal is quickly gaining ground: green burials. As the name suggests, a “green burial” is a form of burial that seeks to minimize the impact on the local (and global) environment. The body is returned to…

The following list is by no means exhaustive but it will provide you with a checklist of the important documents you should have at hand before you die. …

In this age of emails and texts, it’s worth remembering that a century ago, writing and posting a letter was the most common means of communicating with someone at a distance. During World War I, some 12 million letters a week were sent to and from the Western Front in…

If you’ve ever attended a funeral reception, you’ll have often heard someone remark, “She [or he or they] led a good life.” By “good life”, we usually mean that the person lived well, served her or his community, and was generally well-liked by everyone. But what about a “good death”? …